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Atelier

Frequently Asked Questions

What is your return/exchange policy?

We have a strict no exchange, no return, and no cancellation policy. Please check the size guide carefully before ordering.

How long does shipping take?

Domestic orders are typically delivered within 5-7 business days. International orders may take 10-15 business days depending on the destination.

Do you ship internationally?

Yes, we deliver to over 30 countries worldwide. International shipping charges may vary based on the destination.

How do I track my order?

You can track your order using the Track Order page. Enter your order number and email to get the latest shipping status.

What payment methods do you accept?

We accept all major credit and debit cards. All payments are processed securely via Stripe.

How do I find my size?

Please refer to our Size Guide page for detailed measurement instructions and a size chart. We recommend measuring a well-fitting garment you already own.

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